FAQs

Orders are processed within 1–3 business days. Delivery times vary depending on your destination and are typically between 5–12 business days.

Yes. Genteluxio proudly delivers to customers worldwide. Shipping availability and delivery times may vary depending on your country.

Many of our collections are crafted using premium genuine leather, while selected styles feature carefully chosen premium materials. Each product page clearly states the materials used.

Please refer to the size guide available on each product page. If you're unsure which size to order, contact our support team and we'll gladly help you find the best fit.

Yes. If your item arrives damaged, defective, or the size isn't right, please contact us within our return period and we'll guide you through the return or exchange process.

Once your order ships, you'll receive a confirmation email containing your tracking number so you can follow your package until delivery.

If your order has not yet been processed, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options available during checkout.

We stand behind the quality of our products. If you experience a manufacturing defect, please contact us and our team will review your request for an appropriate solution.

You can reach our luxury customer support team anytime by emailing support@genteluxio.com. We usually reply within 24 business hours.