Shipping Policy

SHIPPING INFORMATION

At GENTELUXIO™, we are committed to delivering every order safely, quickly, and with the premium service our customers expect. Every item is carefully inspected before it leaves our warehouse to ensure exceptional quality.

ORDER PROCESSING

All orders are prepared and verified before shipment.

Processing Time:
1–3 Business Days

Once your order has been processed, you will receive a shipping confirmation email containing your tracking number.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of unusually high order volume.

FREE WORLDWIDE SHIPPING

We proudly offer FREE Standard Shipping on every order, with no minimum purchase required.

Shipping Methods

Orders are shipped through trusted international logistics partners and delivered by local carriers such as USPS, UPS, FedEx, DHL, Canada Post, Royal Mail, Australia Post, or other regional delivery partners.

ESTIMATED DELIVERY TIME

United States
Processing: 1–3 Business Days
Shipping: 6–9 Business Days

International Orders
Processing: 1–3 Business Days
Shipping: 6–9 Business Days

Delivery times may vary slightly depending on customs clearance, weather conditions, local courier operations, and seasonal demand.

ORDER TRACKING

Once your order has been shipped, you'll receive an email containing your tracking number.

Tracking information generally becomes active within 24–72 hours after shipment.

If you do not receive your tracking email, please contact us at:

support@genteluxio.com

SHIPPING ORIGIN

Our products are shipped from our international fulfillment centers and trusted logistics partners, allowing us to provide premium products at competitive prices while maintaining strict quality control.

DELIVERY INFORMATION

Please ensure that your shipping address is accurate before completing your order.

GENTELUXIO™ cannot be responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses, customer unavailability during delivery, refused deliveries, weather disruptions, natural disasters, carrier delays, or customs inspections.

CUSTOMS & IMPORT DUTIES

International shipments may be subject to customs inspections depending on your country's regulations.

Import duties, taxes, or customs fees are determined by your local customs authority and remain the responsibility of the customer where applicable.

LOST OR DELAYED PACKAGES

Although most orders arrive within the estimated timeframe, occasional carrier delays may occur.

If your package appears delayed, our support team will gladly work with the shipping carrier to investigate and assist you until your order is delivered.

RETURNED PACKAGES

If a package is returned because of an incorrect address, unclaimed shipment, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply depending on the circumstances.

DAMAGED PACKAGE

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number, clear photographs of the package, and photos of the damaged item.

NEED HELP?

Our Customer Support Team is always here to help.

Email: support@genteluxio.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (PST)

We typically respond within 24 business hours.